The Bank of Spain has recently published a Banking Client Portal, with relevant information for both entities and users. The objective is that it be an effective tool to resolve any doubt more immediately, so you can consult it by clicking on the following link: https://clientebancario.bde.es/pcb/es/
"GUIDE TO ACCESS TO THE MORTGAGE LOAN":
In compliance with order EHA / 2899/2011, of October 28, on transparency and protection of banking services clients, the entity, according to its article 20, must introduce the aforementioned guide on its website.
GUIDE TO ACCESS TO THE MORTGAGE LOAN
MORTGAGE GUIDE BROCHURE